Digital downloads are given their own unique category, and they are not services or goods.
After purchase, you get an instant access to downloadable files you purchased.
If you purchase premium templates, you will have to give your consent to waive the 14-day cooling-off period. This means you lose any right of withdrawal, because after download, you start using the product. Please, understand that downloaded digital goods just cannot be returned.
In case that a purchased product is not as described or does not work as advertised, we promise to deliver a properly working product immediately, within 48 hours at the latest.
However, if for whatever reason, you still have problems with customizing the template that you have purchased, and you can’t make use of it, we will refund your money. The only condition is that you send us a screenshot or short video where we can see what the difficulty is about.
Moreover, we provide full support in the area of customizing the purchased template. If you need any help, just let us know at email@example.com.
If you have any suggestion concerning improving our templates – let us know.